Right of withdrawal
In accordance with article. 5 D. Decree of 22 May 1999. 185, the customer (if he can be defined a "consumer" within the meaning of Article 1 letter b) of Legislative Decree No 22 May 1999. 185) has the right to rescind the contract and to return the ordered goods without any penalty and without specifying the reason within the term of 10 (ten) working days from the definition of the order ( the order is defined when the payment has been received) or from the receipt of the Products. The right of withdrawal should be exercised by the customer, under penalty of forfeiture, by sending a registered letter F.lli in Milia Milia Lucia & F.lli sas Viale Aldo Moro, 236 92026 Favara - Agrigento - Italy, within the period of 10 (ten) working days from the receipt of the products. The notification referred above can be sent, within the same term, by telegram or fax to F.lli Milia Milia Lucia & F.lli sas the number +39.06.91273626, confirmed by registered letter, within 48 (forty eight) hours after sending the telegram or fax.
The consumer can not exercise the right of withdrawal for the supply of goods produced to order, "Based on a personal choice or clearly personalized" (art. 55 Legislative Decree 09/06/2005 n. 206); many of the products of our catalog are part of this series, for more information contact our customer service.
All returns (which should be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service. The product must be returned in its original packaging. The product must not have been used, or have suffered even the minimal damage and it must be in a state of perfect cleanliness.
Once the return is authorized, the customer can return the product to the following address: F.lli Milia Milia Lucia & F.lli sas Viale Aldo Moro, 236 92026 Favara - Agrigento - Italy.Cash on delivery is not accepted. Once received the products (and verified their integrity), F.lli Milia Milia Lucia & F.lli sas will refund the customer the paid amount within a maximum of 30days. For this reason, the customer should communicate to Miliashop.com their bank details.
Return costs must be charged to the customer. After the receipt, Miliashop.com will examine the goods to verify the existence of any damages (the substantial integrity is an essential condition for the exercise of the right of withdrawal). If the goods have been damaged during the transport, F.lli Milia Milia Lucia & F.lli sas will inform the Customer (within 5 working days from the receipt of goods in their stores), to enable him to do a timely complaint against the carrier of choice and get a refund of the value of the property (if insured). In this case, the product will be made available to the customer for the return, simultaneously canceling the request of withdrawal.
F.lli Milia Milia Lucia & F.lli sas is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
During the withdrawal period quoted in art. 15, the customer is responsible for the object as custodian of it. In case of damage or destruction of the product during the custody of the customer, the right of withdrawal will decay. Attention: All postage and packaging for returning goods are charged to the customer (as provided by art. 67 3 paragraph of Legislative Decree n. 206 of 06 / 09 / 05). The consumer can not exercise the right of withdrawal for the supply of goods produced to order, "made to measure or clearly personalized" (art. 55 Legislative Decree 09/06/2005 n. 206); many of the products of our catalog are part of this series, for more information contact our customer service.